Fin · support knowledge and human handoff
AI resource index and instructions
Requirements and use guide
- A supported support system, service account and authorized knowledge material.
- Confirm support-system compatibility and account terms.
- Connect reviewed knowledge and configure human handoff and allowed actions.
- Test common questions, disputes and missing-information cases before rollout.
Task example
Answer common return questions and route disputed orders to humans under configured rules.
Limits
- Knowledge quality, handoff rules and system configuration affect outcomes; humans still handle exceptions.
- Authorized support services process customer information; review data scope and allowed actions.